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Help Paying Your Bill

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Mission Statement

The ARMC Patient Accounts office is here to help you understand your bill. We know that healthcare bills can be complicated, and we would like to make the billing process as simple as possible. We are here to answer your questions and simplify your path to payment.

Location
The Patient Accounts window is located in the Pharmacy area at 400 North Pepper Avenue, in Colton, CA.

Hours
The window is open from 8:30 a.m. – 4:00 p.m., Monday – Friday (except for County holidays and weekends). Contact 877-818-0672

Help Paying Your Bill

ARMC strives to provide the best quality healthcare to all patients seeking inpatient, outpatient and emergency services. ARMC is committed to assisting patients who are uninsured, underinsured and who do not qualify for government health insurance and need help in paying their hospital bill. ARMC offers financial assistance through its charity care and discounted payment plan.

Click here for more information

Eligibility Requirements for Charity Program

  1. You are uninsured (self-pay) OR have high medical costs, AND
  2. Your family income is not more than 400% of the federal poverty level

Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Click here for more information and to file a complaint. Cal. Code Regs. Tit. 22, § 96051.3

If you have questions regarding pricing or out-of-pocket costs such as deductibles, co-payments and coinsurance please contact our office at 877-818-0672.

For a Patient-Friendly view of our Hospital Chargemaster, please click the following link:

For a Machine-Readable File (MRF) of our Hospital Chargemaster please click the following link.

FAP Income Requirements and Application

Financial Assistance Program (FAP)
Arrowhead Regional Medical Center (ARMC) is committed to providing quality health care to the community and aiding persons who have health care needs and are uninsured, underinsured, ineligible for government programs, the California Health Benefit Exchange and are otherwise unable to pay for medically necessary care based on their individual financial situations. ARMC strives to ensure that the financial capacity of those who need health care services does not prevent them from seeking or receiving care.

Patients are expected to comply with ARMC’s procedures for obtaining Financial Assistance and to contribute to the cost of their care based on their individual ability to pay. This is a hospital program and not a Federal or state program. We do not report your personal information to any entity, person, or agency as this is an internal hospital program available to patients.

FAP Income Requirements and Application
You can e-mail the completed application to patientaccounts@armc.sbcounty.gov or mail it to 400 N. Pepper Ave Colton CA. 92324, ATTN: Patient Accounts. View application at links below:

Please see links below for the Patient Charity Care Policy and Procedure:

Below is a link of non-covered providers and their contact information. If you receive a bill or statement from a Physician Group, please refer to the number on the statement to contact them regarding your bill. Please click on the Non-Covered provider list below.

No Surprises Act

As of January 1, 2022, consumers are protected from receiving balance billing from out-of-network providers and out-of-network facilities. Consumers are only responsible for their co-payments, deductibles, and co-insurance for each visit. For more information regarding details to the No Surprise Act, visit the CMS website at: www.cms.gov/nosurprises

Estimates

Uninsured patients can request an estimate through MyChart or by calling our office and requesting one. Estimates are good for 30 days from the request date.

How to apply for Medi-Cal

Go through the BenefitsCal online application system to apply for benefits at: https://benefitscal.com/

Price Transparency

Effective January 01, 2019, the Centers for Medicare & Medicaid Services (CMS) requires that each hospital operating within the United States, for each year, make public a list of the hospital’s standard charges for items and services provided by the hospital.

The listed charges are standard hospital charges and are not necessarily the actual patient responsibility where an insurance plan or self-pay discount applies.

Payment Options

Pay in Person: You can pay your ARMC bill at the Patient Accounts window located in the Pharmacy area.

Pay by Phone: Call a customer service representative at 877-818-0672 or e-mail us at patientaccounts@armc.sbcounty.gov and we will give you a return call to run your payment.

MyChart: Log in using your QR code or the one time use code located on your statement.

Pay by Mail: Mail your payment to:

ARMC
ATTN: Patient Accounts
400 North Pepper Avenue
Colton, CA 92324

The Open Payments Database
The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at openpaymentsdata.cms.gov.

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

Information specific to Arrowhead Regional Medical Center can be found here.

For other billing and financial questions that have not been addressed above, you may call us at 877-818-0672or e-mail us at patientaccounts@armc.sbcounty.gov.

Frequently Asked Questions

  • Why did I receive a bill/statement? If there is a balance listed next to “Estimated Insurance Due”, it is to inform you we are billing your insurance. If there is a balance listed next to “Estimated Patient Due” your insurance has indicated to our office you are responsible to pay either a deductible, co-pay, or co-insurance. In some instances, you may receive a statement as informational only.
  • How Do I get Assistance to pay my bill? Please refer to the FAP link below or contact customer service at 877-818-0672
  • How do I pay my bill? Please contact our office at 877-818-0672 to pay over the phone or mail in your payment to 400 N. Pepper Ave Colton CA. 92324, ATTN: Patient Accounts. You can also reach us by email at patientaccounts@armc.sbcounty.gov. You can also log into MyChart to view and pay for your accounts.
    • We have experienced a higher volume of calls. We strive to return calls within 24 hours. We appreciate your patience as we try to get to every caller in a timely manner. To help us to identify you, please leave a first and last name with the spelling, an account number, and a phone number you can be reached. Someone will return your call as soon as possible.
  • Can someone other than myself speak to your office or make a payment on my behalf? Yes, however we require your verbal authorization to release information during that conversation. If a third party continues to speak on your behalf in the future, we will need written authorization.
  • How do I update or change my insurance? Please contact our office via phone at 877-818-0672, fax 909-777-0815, or e-mail us at patientaccounts@armc.sbcounty.gov. Please make sure you include your name, account number on your statement, and a return phone number. You can also log into MyChart to update your insurance and demographic information.
  • How to Understand Your Statement